1.Definitions

• Personal Data: Any information that can identify an individual, directly or indirectly.
• Device: Any internet-connected device used to access our Services, such as a phone, tablet, or computer.
• Cookies: Small data files stored on your device that help track preferences and usage.
• Third Parties: External entities including service providers, partners, or affiliates involved in delivering our Services.
• Customer: A person or entity that uses or subscribes to Dealt Trading's Services.
• You / User: Any individual accessing or using our Services.

2.Information We Collect

a.Information You Provide

• Name, email address, phone number, shipping address, and billing details.
• Information submitted via forms, registration, surveys, or customer service communications.
• Payment and order information when you place an order.

b.Information Collected Automatically

• IP address, browser type, device ID, operating system, and usage data.
• Cookies and similar technologies used for session management, analytics, personalization, and advertising.

c.Information from Third Parties

• Data from logistics partners for delivery.
• Social media platforms, fraud detection services, or analytics tools.

3. How We Use Your Information

Dealt Trading uses your personal information to:

• Provide, manage, and improve our Services.
• Process orders, payments, deliveries, and customer service requests.
• Personalize your experience and recommend products or services.
• Send marketing communications (with your consent where legally required).
• Prevent fraud and ensure platform security.
• Comply with applicable laws and regulations.

4.Legal Basis for Processing (EEA/UK Customers)

If you are located in the European Economic Area (EEA) or UK, we rely on the following legal bases:

• Contract: Processing is necessary to fulfill your order or provide Services.
• Consent: For activities such as marketing communications or optional cookies.
• Legal Obligation: To comply with laws (e.g., tax, accounting).
• Legitimate Interests: For fraud prevention, improving our Services, or analytics.

5. Cookies and Tracking Technologies

We use Cookies, Pixels, and other technologies to enhance user experience, remember preferences, and collect analytics. You can manage cookie preferences via your browser settings. Disabling cookies may affect the functionality of our Services.

6.Sharing of Information

We do not sell your personal information. However, we may share it with:

• Third-party service providers (e.g., payment processors, hosting providers, analytics, logistics).
• Affiliates and subsidiaries, subject to this policy.
• Authorities or legal bodies, when required by law or to protect our rights.
• Business partners involved in joint offerings, promotions, or partnerships.
• Buyers or successors, in the event of a merger, acquisition, or asset sale.

7.Data Retention

We retain your data only as long as necessary:

• Orders & transactions: Up to 6 years for tax, accounting, and compliance purposes.
• Marketing data: Until you withdraw consent or opt out.
• Account information: Until you request deletion or close your account.

When no longer needed, your information is securely deleted or anonymized.

8.Security Measures

We implement industry-standard security measures, including:

• SSL encryption.
• PCI-DSS compliance for payment processing.
• Secure servers and restricted access protocols.
• Identity verification before disclosing account information.

Despite these efforts, no system is completely secure. Use the Services at your own risk and take care to protect your credentials.

9.International Data Transfers

Your data may be transferred to, stored, or processed outside your country, including the UAE and other GCC or EU states.

• For EEA/UK customers, we rely on Standard Contractual Clauses (SCCs) or adequacy decisions approved by the European Commission/UK authorities.
• For GCC customers, data transfers comply with local laws (e.g., UAE PDPL, Saudi PDPL) and safeguards are applied where required.

By using our Services, you consent to such transfers.

10.Your Rights and Choices

You may.

• Access, update, or delete your personal information via your account settings.
• Opt-out of marketing communications at any time.
• Manage cookie and privacy settings through your browser or app preferences.
• Request account or data deletion (see below).

EEA/UK Customers additionally have rights to:.

• Restrict or object to certain processing activities.
• Request data portability.
• Withdraw consent at any time without affecting prior lawful processing.
• Object to automated decision-making and profiling.

To exercise your rights, please contact us (see Section 16).

11.Data Deletion Requests

If you wish to delete your data:

• Mobile App Users: Open the app and navigate to the Help section -> "Close Account".
• Web Users: Contact us via email or support.

Upon verification, we will delete your account and personal data. Note: Data deletion is irreversible and will permanently remove all account-related information.

12.Children’s Privacy

• Our Services are not directed to children under 16 in the EU/UK and under 18 in the GCC.
• If you believe a child has provided us with personal data without parental consent, contact us immediately and we will remove the information.

13.Advertising and Profiling

We may show you interest-based ads through third-party platforms. These partners may use non-personally identifiable information (e.g., device ID, cookie data) to show relevant ads.

• We may also use tools like Facebook Pixel or Google Ads to analyze usage and run targeted campaigns.
• You may opt out through ad settings or browser preferences.
• You have the right to object to profiling used for marketing purposes.

14.Third-Party Services

Our Services may contain links or integrations with third-party platforms. We are not responsible for their privacy practices. Review their policies before using their services.

15.Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll revise the "Last Updated" date and notify you if required by law. Continued use of the Services indicates acceptance of the updated terms.

16.Governing Law

This Privacy Policy is governed by the laws of the United Arab Emirates (UAE). Disputes will be resolved exclusively in the competent courts of this jurisdiction.

For EU/UK customers, you may also contact our EU representative at:
 infoslk@dealt-it.com

17.Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or your data, please contact us:
 Email: info@dealt-it.com
 Website: www.dealt-it.com