Return and Refund Policy UAE

Return Policy

We offer a flexible return policy to ensure customer satisfaction:

1. Change of Mind Returns

• Customers may return their product within 10 days of delivery.
• The product must be unused, in original condition, and in its original packaging.

Deductions may apply as follows:

• If the product is damaged or the packaging is incomplete, 0–20% of the item price may be deducted, plus shipping charges up to AED 150.
• If the packaging is opened but the product is unused and undamaged, a 20% restocking fee will apply, along with shipping charges up to AED 150.

2. Defective or Damaged Products

If the customer finds an issue with the device and the claim is valid, as confirmed by Dealt's Quality Control team

• The product will be replaced free of charge, including shipping. To initiate a return, please contact us with your order number and reason for return.

Refund Policy

We strive to ensure all products meet our quality standards. However, if a return is approved:

• Refunds will be processed to the original payment method.
• It may take 7 to 14 working days for the refund to reflect in your bank account, depending on your payment provider.
• Shipping charges are non-refundable, unless the return is due to an error on our part or a confirmed product defect.

In rare cases where your selected item is unavailable or fails quality checks before shipping, we will cancel the order and issue a full refund.